Frequently Asked Questions
Frequently Asked Questions
This page addresses some of the common questions we are asked. If you don’t find your answer here, please feel free to get in touch with us!
Q: What is South Market & how often do you host events?
A: South Market (aka The 868 Marketplace) is an organization that supports artisans, small businesses, and corporate entities by hosting pop-up markets, workshops, and other community events. In addition to our events, we also operate a store at C3 Centre, offering artisans a space to showcase their products year-round. We host events multiple times a month at various locations across Trinidad, you can view our schedule by clicking here.
Q: Where do you host markets?
A: Our markets are held at various locations including but not limited to:
- C3 Centre
- SouthPark
- Gulf City Mall
- MovieTowne POS
- Brentwood Mall
- Price Plaza
- Valpark Shopping Plaza
- NAPA
Check our website or social media pages for upcoming event details.
Q: What are your upcoming dates, venues and the costs to register?
A: Registration fees vary based on the location and type of event. To view our dates, venues & detailed pricing information, visit our event schedule here.
Q: How do I register to be an exhibitor?
A: To register, simply visit the Registration section on our website, fill out the form, and follow the instructions for payment. Once payment is confirmed, you will receive a confirmation email with further details. Click here to register.
Q: Can corporate businesses register?
A: Yes! Corporate businesses are welcome to register and participate in our markets. To register as a corporate business, click here.
Q: What does the cost include?
A: Your registration fee covers:
- One 6 x 2.5 feet table and 2 chair(s)
- Trolley service for offloading and loading
- LINX machine for accepting debit and credit card payments
- South Market team support onsite throughout the event
- Additional services such as tablecloth rentals and access to electrical outlets are also available.
Q: What are my responsibilities as an exhibitor?
A: Exhibitors must plan their setup, bring necessary supplies (e.g., receipt books, change), arrive on time, bring products in boxes/crates for easy offloading, follow event guidelines, and maintain a tidy space throughout the day. Additionally, exhibitors are encouraged to advertise their participation in the pop-up market to increase brand exposure and drive more sales. Promoting your presence can enhance your visibility and attract more customers to your booth.
Q: Are there any product restrictions?
A: Yes, certain venues have product category restrictions, and we limit the number of vendors selling similar items to ensure diversity & product variety. For specific guidelines, please check the event details page or contact us for more information.
Q: Where can I learn more about your business workshops?
A: We offer entrepreneurial business & skill development workshops throughout the year. Visit our Workshops section on the website for details on upcoming sessions, including registration links and fees by clicking here.
Q: How do you keep in touch with exhibitors registered to attend an event?
A: We keep in touch with exhibitors via email and WhatsApp broadcasts. Important information such as event guidelines, offloading & parking instructions, and setup details are sent a few days before the event. Be sure to save our number, (868) 720-3004, to receive WhatsApp updates.
Q: What is your cancellation/refund policy?
A: Refunds or credits are available for cancellations made within the timeframe specified in our terms and conditions. Please view our Cancellation and Refund Policy Below.
Cancellation and Refund Policy:
If you are unable to attend a market, we will issue a full refund or transfer your payment towards an upcoming market, as long as we are notified in writing (via email) at least 10 working days prior to the event. Any cancellation made within 10 working days of the event or after this, is non-refundable and non-transferable. For any refund to be reimbursed via the bank there is a TT $25 fee for processing each of these requests. If unforeseen circumstances (e.g. extreme weather, pandemic, etc.), results in the cancellation of a market, your full payment will be moved forward to another upcoming event. In this instance, no cancellation fee will apply & our team will correspond with you regarding your payment transfer to another available event date, which is suitable to you. Participants must agree to our Cancellation and Refund Policy in order to register for any of our events.
General Questions about Pop-Up Markets
Q: Why should I exhibit at a pop-up market?
A: Exhibiting at a pop-up market allows you to reach new customers, test products, and engage with your community. It helps increase brand exposure, drive sales, and gather valuable feedback.
Q: How can I maximize my sales at a pop-up market?
A: Ensure your booth is visually appealing with clear branding, engage customers directly, and promote your presence via social media. Offering samples and special promotions can also attract attention.
Q: How can I stand out from other vendors at a pop-up market?
A: Create a unique experience with eye-catching displays, signage, and exclusive offers. Use digital tools like QR codes to engage visitors beyond the event.
Q: What should I do before attending a pop-up market?
A: Plan carefully by reviewing market guidelines, preparing promotional materials, and promoting your presence on social media. Bring the necessary supplies, and consider offering interactive experiences or samples.
Q: Can pop-up shops generate significant sales?
A: Yes, pop-up markets can generate significant sales and allow you to build a loyal customer base. Beyond immediate sales, the direct interaction with customers is invaluable for gathering feedback and strengthening your brand.
For any other questions, feel free to reach out to us! We’re happy to help.
You can contact us by clicking here.